Responsible Gaming
Introduction
At Mastino AU, we believe that betting should be entertaining and enjoyable. It's important to understand that gambling should never be viewed as a way to earn money or solve financial problems. Betting should only be done with money you can afford to lose, as part of your entertainment budget.
We are committed to promoting responsible gambling practices and supporting our players in maintaining a healthy relationship with betting.
Age Verification
All users must be at least 18 years of age (or the legal age for gambling in your jurisdiction) to use betting services. If you are under the legal gambling age in Australia, you are not permitted to gamble.
We take age verification seriously and employ strict measures to prevent underage gambling. If you are aware of a minor gambling on our platform, please contact us immediately.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone you know, it may be time to seek help:
- Chasing losses by betting more money to recover what you've lost
- Gambling with increasing amounts of money to achieve the same excitement
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Hiding gambling activities or lying about time and money spent gambling
- Neglecting work, family, or other important responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Jeopardizing relationships, job, or educational opportunities
- Unsuccessful attempts to cut down or stop gambling
- Gambling as a way to escape problems or negative emotions
- Returning to gambling after periods of abstinence
Self-Help Tools
We provide several tools to help you maintain control over your gambling:
Deposit Limits
Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly). Once the limit is reached, you cannot deposit further funds until the period resets.
Loss Limits
Set a maximum amount of losses you are willing to accept within a specific timeframe. When this limit is reached, your account will be restricted from further betting.
Reality Checks
Request pop-up reminders during your gaming session to check how long you've been playing and how much you've wagered, helping you stay aware of your activity.
Self-Exclusion
Take a break from gambling by self-excluding from your account for a period you choose (ranging from days to years). During this time, you will be unable to access your account or place bets.
To access any of these tools, please visit your account settings or contact our customer support team.
Support Organizations
If you're struggling with problem gambling, help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online – Free, confidential, and anonymous counselling for problem gambling
www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7, free call) - Gamblers Anonymous – Support meetings and peer assistance
www.gamblersanonymous.org.au
United Kingdom
- GamCare – Free counselling, support, and advice for problem gambling
www.gamcare.org.uk - GamStop – National self-exclusion scheme for UK online gambling
www.gamstop.co.uk
Canada
- Responsible Gambling Council – Information and resources for problem gambling
www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and referrals to local treatment services
www.ncpgambling.org
Phone: 1-800-522-4700 (24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Information on problem gambling and treatment resources
www.bzga.de
If You Need Help
Don't hesitate to reach out. Problem gambling is a serious issue, but it is treatable. If you or someone you care about is struggling with gambling, please contact one of the support organisations listed above. They are free, confidential, and available to help.
Your wellbeing is important to us. Mastino AU is committed to supporting responsible gambling and will assist you in accessing the tools and resources you need.