Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Mastino AU, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Betting sites should be enjoyed responsibly and within your means.
Remember: the house always has an edge. Only gamble with money you can afford to lose, and never chase losses or bet more than you intended.
Age Verification
In Australia, you must be at least 18 years of age to legally gamble on betting sites. We are committed to preventing underage gambling and verifying the age of all users.
If you are under 18, please do not attempt to register or place bets. If you are a parent or guardian concerned about underage gambling, please seek support from Gambling Help Online.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Ask yourself if any of the following apply to you:
- Chasing Losses: Continuing to gamble to recover money you've lost
- Hiding Your Gambling: Keeping your gambling habits secret from family or friends
- Increasing Bets: Needing to gamble with larger amounts to achieve the same excitement
- Loss of Control: Inability to stop gambling or set limits
- Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
- Financial Problems: Borrowing money, using credit cards, or going into debt to gamble
- Mood Changes: Becoming irritable, anxious, or depressed when not gambling
- Failed Attempts to Quit: Repeatedly trying to cut back or stop without success
- Using Gambling to Cope: Gambling to escape stress, anxiety, loneliness, or other emotional issues
If you recognise any of these signs, it's important to seek help immediately.
Self-Help Tools & Responsible Gaming Features
Most reputable betting sites offer self-help tools to keep your gambling under control:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount you're willing to lose over a given period
- Reality Checks: Receive regular reminders of how long you've been gambling and how much you've spent
- Time-Out: Take a temporary break from gambling for a period you choose (hours, days, or weeks)
- Self-Exclusion: Voluntarily exclude yourself from a betting site for a set period or permanently
We strongly encourage you to use these tools as part of your responsible gambling strategy. Check your account settings to activate these features.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free counselling and support services for problem gambling
- Lifeline Australia: 13 11 14 — Crisis support available 24/7
United Kingdom
- GamCare: www.gamcare.org.uk — Free advice and support for problem gamblers
- GamStop: www.gamstop.co.uk — National self-exclusion scheme
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Education and support for responsible gambling
United States
- National Council on Problem Gambling: www.ncpgambling.org — Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and support on gambling addiction prevention
If You Need Help
If you are experiencing problem gambling, please seek help immediately. There is no shame in asking for support — problem gambling is a recognised condition, and professional help is available.
Reach out to Gambling Help Online or one of the organisations listed above. They offer confidential, non-judgmental support to help you regain control.
Your wellbeing is our priority. We support responsible gambling and are committed to providing a safe environment.
Contact Mastino AU
If you have concerns about your gambling or need assistance with responsible gaming features on our site, please contact our support team. We are here to help.